At VFS Global we are committed to offer world class service to our Customers. We make an endeavor to delight and comfort our customer in every single interaction.
Your feedback is of utmost importance to us and our customer feedback process ensures you are able to reach us at any point, which helps us enhance our services further by addressing and acting on the feedback provided by you. . .
We would like to assure you every person in the organization deals with feedback with due respect and seriousness and you have the ear of the management.
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All positive feedback is considered as compliments and is used for rewards and recognition of all staff. Your appreciation will only encourage us to strive better and continue giving our best.
You may appreciate the service provided to you by any of the following mediums:
All constructive feedback is treated as complaints and a continuous improvement opportunity. We assure a timely response and resolution of your grievance as per our complaint handling procedure.
You may give constructive feedback on the service provided to you by any of the following mediums:
Your feedback helps us assess service rendered at every single touch point to you. This will help us advance our continuous improvement approach, and benchmark with the best-in-class organizations.
You may give constructive feedback on the service provided to you by any of the following mediums: