Customer Experience

At VFS Global we are committed to offer world class service to our Customers. We make an endeavor to delight and comfort our customer in every single interaction.

Your feedback is of utmost importance to us and our customer feedback process ensures you are able to reach us at any point, which helps us enhance our services further by addressing and acting on the feedback provided by you. . .

We would like to assure you every person in the organization deals with feedback with due respect and seriousness and you have the ear of the management.

For any queries related to visa application/ processing email us at: dvpcinfojkt@dubaivisa.net

Compliments

All positive feedback is considered as compliments and is used for rewards and recognition of all staff. Your appreciation will only encourage us to strive better and continue giving our best.

You may appreciate the service provided to you by any of the following mediums:

  • Please click here to give us your positive feedback.
  • For any Survey Feedback, please email at: feedbackdvpcjkt@dubaivisa.net
  • Feedback Forms at Visa Application Center.
  • Call us on  +62 21 3048 0747

STEPS:

  1. You complimented the service / staff
  2. VFS Customer Support team receives the compliment
  3. The staff is given an appreciation certificate

Complaints

All constructive feedback is treated as complaints and a continuous improvement opportunity. We assure a timely response and resolution of your grievance as per our complaint handling procedure.

You may give constructive feedback on the service provided to you by any of the following mediums:

  • Please click here to give us your Constructive feedback
  • For any Feedback via email, please email us at: feedbackdvpcjkt@dubaivisa.net
  • Feedback Forms at Visa Application Center.
  • Call us on  +62 21 3048 0747

STEPS:

  1. You complained about the service / staff
  2. VFS Customer Support team receives the complaint
  3. The feedback is shared with the concerned supervisor
  4. The supervisor investigates the complaint and will respond to you with resolution
  5. If you are unhappy with the resolution you can escalate to the next level

Customer Feedback

Your feedback helps us assess service rendered at every single touch point to you. This will help us advance our continuous improvement approach, and benchmark with the best-in-class organizations.

You may give constructive feedback on the service provided to you by any of the following mediums:

  • Please click here to give us your feedback
  • For any Feedback visa email, please email us at: feedbackdvpcjkt@dubaivisa.net
  • Feedback Forms at Visa Application Center
  • Call us on  +62 21 3048 0747

STEPS:

  1. You gave us you feedback on the service / staff
  2. VFS Customer Support team receives the feedback complaint
  3. The feedback is scored as satisfied and dissatisfied and shared with all stake holders
  4. All deltas are worked up on and alphas are shared as best practice