FAQs

  1. Who can use the Emirates / VFS Global online visa application system?
  2. Why should I use the online application system?
  3. When can I apply for a visa?
  4. Do I need to apply for a visa at the same time as I book my tickets?
  5. Is it compulsory to use this service to apply for a UAE visa when travelling with Emirates?
  6. Will I definitely get a visa if I apply online? If I get a visa, am I guaranteed entry to the UAE?
  7. Once I am issued a visa can I travel by another airline?
  8. What is the procedure to apply for a UAE visa online?
  9. How long does it take to get a visa?
  10. How much does it cost to apply for a visa?
  11. What is the security deposit, and will I have to pay it?
  12. When will my security deposit be refunded?
  13. I returned from the UAE more than four days ago – why has my security deposit not been refunded?
  14. What documents do I need to apply? Do all family members need to submit documents?
  15. Why can’t I select passengers when I try to continue with my visa application?
  16. My passport is expiring soon – can I still get a visa?
  17. Do children or infants need a visa?
  18. How will I receive my visa?
  19. Do I have to submit my passport for stamping before I travel?
  20. What types of visa can I apply for? Can I get a long-term visa online?
  21. If I want to stopover in Dubai on both my outward and return trips, do I need a visa for each stopover?
  22. How can I track the status of my visa application?
  23. Why was my visa application rejected??
  24. Will my visa fees be refunded if my application is rejected?
  25. If my visa application is rejected, can I apply again?
  26. On the Application Request page, “Application initiated” appears next to my name? What does this mean?
  27. How can I contact VFS Global?
  28. How can I provide my feedback for the services rendered?

  1. Who can use the Emirates / VFS Global online visa application system?

    The system is for the use of Emirates passengers who require a UAE visa. Check your visa requirements.

    This system is only for passengers travelling with Emirates; passengers on other airlines cannot use this system.

  2. Why should I use the online application system?

    By applying online you do not have to find a local sponsor in the UAE, and will receive a response in just a few days.

    You can also submit all the required documents and information and pay for visa fees from home, without having to send documents by post or fax.

    If your visa application is approved, we will also automatically update your Emirates booking with your visa details, making your journey easier.

  3. When can I apply for a visa?

    You can apply for a visa a maximum of 58 days before you travel, and a minimum of four working days before you travel.

    Emirates and VFS Global recommend you apply for your visa well in advance of travel.

  4. Do I need to apply for a visa at the same time as I book my tickets?

    No: you can apply for a visa any time up to four working days before you travel. You can access the online visa application system at any time through the Manage A Booking section of Emirates.com.

  5. Is it compulsory to use this service to apply for a UAE visa when travelling with Emirates?

    No: you can use this or any other visa service, or ask a relative in the UAE to apply for a visa on your behalf.

  6. Will I definitely get a visa if I apply online? If I get a visa, am I guaranteed entry to the UAE?

    The decision to grant entry visas to the UAE is entirely at the discretion of the country’s immigration authorities – Emirates and VFS Global cannot guarantee that your visa application will be accepted.

    The granting of a visa does not guarantee entry to the UAE: the final decision is made by immigration officers at the point of entry.

  7. Once I am issued a visa can I travel by another airline?

    No. Visas issued through this service are sponsored by Emirates – if the visa holder arrives on a different airline, the immigration authorities will refuse the holder entry into Dubai.

  8. What is the procedure to apply for a UAE visa online?

    To apply for a UAE visa online you must have a valid Emirates booking. You can start the application process on www.emirates.com through the “manage a booking” tool.

    You can then select the portion of the journey for which a visa is required, and the names of the passenger(s) applying for a visa, before supplying the details and documents required to process the application, along with payment.

    After your application is complete, we will contact you within four international working days with the results of your visa application.

  9. How long does it take to get a visa?

    Provided all required documents are submitted correctly, visas are normally issued by email within four working days of your application.

  10. How much does it cost to apply for a visa?

    A 30-day visa costs $57, and a 96-hour visa costs $44. Applicants from some countries may also need to pay a refundable security deposit of $272.50 click here for a list of countries this applies to. VFS Global also charges a processing fee of $22.98 for each individual visa application.

    All charges are payable in US Dollars.

  11. What is the security deposit, and will I have to pay it?

    The security deposit is an amount payable by residents of certain countries, and will be refunded after you have left the UAE. The system will automatically include the security deposit, based on your country of residence.

  12. When will my security deposit be refunded?

    Once you have left the UAE, and the immigration authorities record your departure, we will refund your security deposit within four international working days.

    Please make sure you get an exit stamp in your passport as you leave the UAE, in order to provide proof of departure in case of any discrepancies.

    For unsuccessful visa applications, the security deposit will be refunded within four international working days of the application being returned.

  13. I returned from the UAE more than four days ago – why has my security deposit not been refunded?

    Your deposit will normally be refunded within four international working days; after this time, you can check with your bank or card provider to confirm the refund. Please note that, if you paid by credit card, the refund may be shown on your next month’s statement.

    If you haven’t received your refund within four international working days, please contact us through our Online Query Page

  14. What documents do I need to apply? Do all family members need to submit documents?

    Every passenger requiring a visa will need to submit the following documents, in electronic format:

    • Scan of picture/bio page of passport. Passports should be valid a minimum of six months on the date of travel.
    • Passport-style colour photograph

    The main applicant for each application will also need to submit:

    • Proof-of-residency, eg: utility bill, tenancy contract, phone bill, credit card bill, official printed address page in passport

    In addition, the following supporting documents, if available, will help in obtaining a visa, and can be submitted during the application process, under the ‘Additional Documents’ category

    • A current valid visa for any of the following countries: Australia, Canada, New Zealand, Schengen countries, UK, USA.
    • Evidence of travel within the last five years to any of the following countries: Australia, Canada, New Zealand, Schengen countries, UK, USA.
    • Documents which show you have investments of USD 8000 or more, or local income tax papers which show you have an annual income of USD 8000 or more. This could be in the form of pay slips, bank statements or any local investment.

    In some cases, other supporting documents, such as marriage certificates, etc, may also be required: we will contact you directly if this is the case.

  15. Why can’t I select passengers when I try to continue with my visa application?

    If you have already submitted applications for passengers, you will not be able to select them again – these passengers will be greyed out.

    Otherwise, the link sent by us on the email is only valid up to four international working days before your date of travel. You cannot continue with applications not submitted before this point.

  16. My passport is expiring soon – can I still get a visa?

    The UAE requires all visitors to have a passport that is valid for at least six months from the date of arrival. If your passport is valid for less than six months, you will need to renew it before you can apply for a visa and travel to the UAE.

  17. Do children or infants need a visa?

    Yes.All passengers, including children and infants on a parent’s passport, must have a visa to enter the UAE. This also includes infants travelling on their parents’ laps.

  18. How will I receive my visa?

    All visas are sent by email, to the email address given at the start of the application process.

  19. Do I have to submit my passport for stamping before I travel?

    No: you will receive an electronic visa, which does not require anything to be stamped in your passport ahead of travel. All visas are sent by email.

    You should print out a copy of your visa before you travel, and bring it with you.

  20. What types of visa can I apply for? Can I get a long-term visa online?

    You can apply for either a 96-hour visa, or a 30-day visa, depending on your length of stay in the UAE; the system will automatically select the appropriate visa, based on your Emirates booking. Both visa types are single-entry only.

    We do not offer long-term or residency visas through this system: please contact the Dubai Naturalisation and Residency Department (DNRD) for more details on these visas.

  21. If I want to stopover in Dubai on both my outward and return trips, do I need a visa for each stopover?

    Yes: you need a new visa each time you enter the UAE.

    You can apply for up to two visas for any one itinerary through the system. Each visa application is a separate process – once you have completed your first application, please start the process again for your second visa.

    Please note that, if your last stay in the UAE lasted more than 25 days, you cannot re-enter the UAE for at least 30 days, and cannot start a new visa application within this period.

  22. How can I track the status of my visa application?

    When you complete your visa application, you will receive a confirmation email with a link – this will allow you to track your visa application process at any time. You can also track your application by going to Manage A Booking on Emirates.com, and clicking on ‘Online visa application’.

    We will send you an email once your visa application has been approved or rejected, or if additional information is required.

  23. Why was my visa application rejected?

    Unfortunately, the UAE authorities do not give reasons for rejecting visa applications, so we cannot provide specific reasons why your application was unsuccessful.

  24. Will my visa fees be refunded if my application is rejected?

    No: The UAE immigration authorities do not refund visa fees for unsuccessful applications. If you paid a security deposit, this will be refunded within four international working days of the application being returned.

  25. If my visa application is rejected, can I apply again?

    No, you cannot reapply through the Emirates online visa application service.

  26. On the Application Request page, “Application initiated” appears next to my name? What does this mean?

    You have already initiated an online application. You should have received an email containing your web reference number which will allow you to complete your application.

    If you did not receive this email please check your email spam/junk folder before contacting us

  27. How can I contact VFS Global?

    If you have any questions, please contact us through our online query page. Please note that all communications & correspondences would be in English Language only

  28. How can I provide my feedback for the services rendered?

    Emirates and VFS Global welcome your feedback. Please use our FeedBack form to send us your comments.